How does my parcel get delivered?
All UK, Europe and International Deliveries are made by Royal Mail, and tracking numbers are automatically sent on dispatch via email for all Royal Mail Signed For, and Special Delivery and Tracked & Signed options.
What if it doesn't arrive?
If your package doesn't arrive within 14 days after dispatch, please check your tracking number or contact us.
Last order time for UK Next Day Delivery?
Please ensure all orders are completed by 15:00 Monday – Friday, all orders placed on Saturday & Sunday will be dispatched on Monday for delivery Tuesday.
Last delivery dates for orders before Christmas?
Our last order dates for products delivered by 2nd Class is 20th December, and Royal Mail Signed For, and Special Delivery 22nd December. For all custom orders we can no longer guarantee Christmas delivery.
Do you ship internationally?
We ship worldwide! Simply add the items you're looking to buy into your basket, head to the checkout page, enter your postal address and our system will automatically calculate the shipping price based on your basket weight/size.
I'm not sure what size to order?
We have a bunch of Size Guides available on our product pages, or alternatively download or Standard Size guide. If you have any other questions, please contact us.
My product isn't in stock, what can I do?
We aim to have products in stock year-round, however occasionally demand outweighs supply. If your product is out of stock, expect it to be back in stock within 3-4 days, and if it's urgent contact us.
What if I want another colour?
If you've bought the wrong colour, that's not a problem, send the product back to us within 14-days and we'll happily exchange it for another colour. Unfortunately we can't refund or modify custom orders.
How do I redeem a gift card?
Your gift card will be delivered to the email address you provided upon order, once it arrives, simply follow the link to the page which contains your unique gift card number. Now all you have to do is find the item you're looking for, add it to your basket and put your gift card number inside the checkout pop-up. If you have any questions, just contact us.
I'm not happy with my product, what can I do?
All non-custom orders can be returned or exchanged within 14 days.
How do I return or exchange my item?
Please contact us and return the item to FreeM UK, Tanner House, Ribchester Road, Dinckley, Lancashire, BB6 8AL. We recommend using a recorded delivery service as we are not responsible for any lost items.